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Sync reviews across stores

A feature helps you share reviews among stores easily.

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The feature is available on our highest pricing plan

In this article:

Location#

The feature is located on Import and Export page.

  • Specfically, please go to Reviews > Import and Export > select Sync reviews cross stores.

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Requirements for products to share reviews#

  • Products of different stores are matched with each other by their SKUs.

Products do not have variants#

  • If products do not have variants, products' SKUs have to be identical.

  • For example, there are 2 stores that you want to use the feature.

    • In store 1, there is Product A, its SKU is PA.
    • In store 2, there is Product B, its SKU has to also be PA.
    • If two SKUs are different, reviews cannot be shared.

Products have variants#

  • If products have various variants, please assure that the number of variants and their SKUs among store members have to be identical.

  • These are two examples of correct and wrong structures of 1 product in 2 different stores:

    A correct structure:

    Store 1Store 2
    Sample product
    Variant 1SKU 1SKU 1
    Variant 2SKU 2SKU 2
    Variant 3SKU 3SKU 3

    A wrong structure:

    Store 1Store 2
    Sample product
    Variant 1SKU 1SKU b
    Variant 2SKU 2SKU 2
    Variant 3SKU 3SKU 3
    Variant 4SKU aSKU 1

How to create a store group#

  • After click on Select > please choose Create a store group

    • A group in which your store is a group admin has been created.

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    • As a group admin, you can:

      • Share your group token to accept other stores to share and receive reviews of all store members in your group.

      • Set a group password to protect your group reviews.

      • Re-generate the group token.

      • Remove a store member from your store group so that the store cannot share or receive reviews of other stores in the group.

How to join a store group#

A password is not required#

  • First, you just need to copy the group token here:

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  • Then, choose a store where you want reviews to be shared.

  • Next, please go to Reviews > Import and Export > select Sync reviews cross stores > choose Join a store group > enter the copied token of the admin store > click on Sync.

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  • Finally, wait for several minutes and check reviews online to see how the feature works.
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Synced reviews will show only on their original store. They just show online when the sync store feature works.

A password is required#

  • A flow is pretty similar to the case when a password is not required. However, in this case, after entering the group token, please enter a password available in LAI admin app to complete this syncdication before checking reviews online.

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If you need more support, please contact us via live chat or send us emails to [email protected].